Shipping Policy — SkyWitch

Thank you for shopping with SkyWitch. Your support means everything to us and helps us keep making the warm, cosy pieces you love. ✨ Please read this policy carefully before placing your order. By completing a purchase, you confirm that you have read and agreed to the terms below.

All Orders Are Pre-Orders

Every item sold by SkyWitch is offered as a pre-order. Products are not held in ready stock. Your piece is prepared and produced after your order is placed, which is why our timelines are longer than those of a conventional retail store.

By completing a purchase, you acknowledge and agree that you are placing a pre-order and that your item will not ship immediately.

Order Processing

Orders are confirmed within 1–3 business days after payment is received. Once confirmed, your item enters the production queue.

Production may take up to 30 days before your order is ready to ship. During seasonal peaks, holidays, or high-demand periods, production may take longer.

Once your order has been produced and dispatched, you will receive a confirmation email containing your tracking information.

Shipping Times

Estimated delivery times, counted from the moment the item leaves production:

• United States: 7–18 business days
• International: 10–30 business days

Combined with production, the total time from order to delivery is typically 4 to 8 weeks, and in some cases longer.

These timeframes are estimates only and are not guaranteed delivery dates. Because every order is a pre-order, delays are a normal part of the process. Some orders may arrive sooner, while others may take longer depending on production capacity, carrier processing, customs clearance, weather conditions, or other logistical factors outside our control.

Extended delays alone are not grounds for cancellation once production has begun. If your order is delayed beyond the estimates above, contact us and we will provide a status update.

Seasonal orders. If you are ordering for a specific date or occasion, please account for the full production and shipping window above. We cannot guarantee arrival by any particular date.

Tracking Information

A tracking number will be provided once your order has shipped. Please allow 2–5 business days for tracking updates to appear in the carrier's system. Tracking updates are managed by the shipping carrier and may occasionally update slowly or appear inconsistent depending on carrier processing.

Shipping Responsibility

Once your order has been dispatched, the package is in the hands of the shipping carrier and fulfillment partner. At that stage, the routing, handling, and delivery of the shipment are outside of our direct control.

SkyWitch is not responsible for packages that are:

• Delivered to an incorrect address provided by the customer
• Refused, unclaimed, or returned due to customer unavailability
• Delayed due to carrier issues, customs processing, or logistical delays

If an incorrect address is provided at checkout, we cannot guarantee that changes can be made once the order has entered production or shipped.

Where applicable consumer law places the risk of loss on the seller until delivery, that law prevails over this section.

Carrier Issues

If a package experiences a delivery issue, we will contact the supplier or shipping carrier to request additional information on your behalf. Investigations by carriers may take several days to a week or longer depending on the situation. While we will assist in requesting information from the carrier, final delivery outcomes are determined by the shipping carrier.

Split Shipments

Some orders may ship in separate packages depending on production timing or warehouse location. This applies in particular to bundle orders containing more than one item. If this occurs, you may receive multiple tracking numbers. This is normal and does not indicate a missing order.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or handling fees charged by the destination country. These charges are not included in the price paid at checkout and are the responsibility of the customer.

Optional Digital Services

We appreciate your support more than words can say. ✨ To enhance your shopping experience, we offer the following optional digital services at checkout:

• Priority Handling
• 30-Day Extended Support
• Shipping Assistance

These are optional digital services and do not represent physical goods.

Priority Handling. Priority Handling means your order is moved to the front of our production queue within our system. It does not guarantee a specific delivery date and does not represent a courier shipping speed upgrade. Delivery timeframes remain subject to production, carrier processing, customs, and other external factors.

30-Day Extended Support. This is a digital support service providing extended order assistance for 30 days after delivery. It is separate from, and additional to, any statutory warranty or conformity rights you hold under the law of your country, which are not affected by purchasing or declining this service.

Shipping Assistance. This is a digital order assistance service. It allows us to work directly with the carrier on your behalf in the event of a shipping issue. It is separate from, and additional to, any statutory rights you hold under the law of your country, which are not affected by purchasing or declining this service.

Show Some Support (Tip)

At checkout, customers may leave a voluntary tip under our "Show Some Support" feature. This is a completely optional contribution to the SkyWitch team as a gesture of appreciation.

Tips are voluntary and are not attached to any product, service, or guarantee.

Contact

Questions about your order or shipping: skywitch@atomicmail.io